Returns, Replacements & Store Credit Policy

Every Punchline Printing item is carefully inspected before it is packaged and shipped. Many of our products are printed or made to order. All sales are final. We do not accept returns or offer refunds for change of mind, incorrect customer selections, or normal variations in printed products.

Qualifying Order Problems

If an item arrives damaged, has a material printing or manufacturing defect, or is different from the item ordered, please contact us within five (5) business days after delivery. Once a qualifying issue is reviewed and verified, we will provide a replacement or store credit. We do not issue refunds for these claims except where required by applicable law.

How to Report an Issue

Email punchlineprinting@gmail.com within five (5) business days after the order is delivered. Business days are Monday through Friday, excluding federal holidays. Your email must include:

Your full name and order number.
A brief description of the damage, defect, or incorrect item.
Clear photos showing the issue with the item.
Clear photos of the original packaging, including the shipping box or mailer and any visible damage to it.

Please keep the item and all original packaging until we finish reviewing your claim. Photos of both the item and packaging are required for claims under this policy. Claims reported after the five-business-day period or submitted without the required photos may not qualify, subject to applicable law.

Approved Claims

After reviewing your photos and order details, Punchline Printing will determine whether the claim qualifies. For an approved claim, we will offer a replacement of the affected item or store credit. Do not mail an item back unless we provide return instructions.

Non-Qualifying Requests

We do not accept returns, exchanges, or refunds because a customer changed their mind, selected the wrong size, color, design, or personalization, or no longer wants the item. Minor differences in color or print placement that result from screens, materials, or normal production processes are not considered defects.

Shipping Delays and Legal Rights

This policy does not limit rights or remedies that customers have under applicable law. If an order cannot be shipped within the promised timeframe, we will follow applicable legal requirements for delayed or canceled orders, including refunds when required by law.

For questions, contact punchlineprinting@gmail.com.